Claim And Adjustment Letter Sample

[Your Name]
[Your Job Title]
[Your Address]
[Your Contact Information]

[Date]

[Recipient's Name]
[Recipient's Job Title]
[Recipient's Company Name]
[Recipient's Address]

Dear [Name],

I am contacting you with regards to the shipment number 3522 that we ordered on [some date]. I want to draw your attention to important matters:

[The Claim Part]

First, the shipment was scheduled for delivery on [some date] but was actually delivered on [some date]. The delay in delivering the products caused disruption to our workflow and a significant amount of inconvenience to our customers. Your team failed to inform us of the delay, not even a quick phone call or an email.

Second, the quality delivered was 1,500 packs, which is 500 less than our order. Again we were forced to inconveniently adjust our business process to accommodate for the incomplete supply from your side.

I am hope that you agree with me that this business conduct is not acceptable under any circumstances and that your team is fully responsible for this incident. We expected a more professional service from a company of your size and reputation. We are truly disappointed and frustrated from what happened.

[The Adjustment Part]

In the light of what has been said, we request from you to resend the missing quantities as soon as possible. Additionally, your company is required to reimburse [your company name] with an amount of [some amount] as listed in the terms and conditions of the agreement signed by both parties. I am sorry that matters reached to this point but we can't compromise the satisfaction of our customers nor accommodate errors like that.

Sincerely,

[Your Name]
[Your Job Title]
[Your Address]
[Your Contact Information]

[Date]

[Recipient's Name]
[Recipient's Job Title]
[Recipient's Company Name]
[Recipient's Address]

Dear [Name],

[The Claim Part]

On [some date], your company visited our premises to perform a scheduled maintenance. I am sorry to inform you that we found your services to be unsatisfactory by so many standards.

First of all, your team did not show up on time as agreed nor did they inform us about the delay a head of time. Also it came to our attention that the material used in the process are not FDIZ approved, which is contrary to the agreement that we have. Additionally, while doing work on the ceiling, your team broke one of the main pipes that supplies the whole building.

Honestly speaking, we would have expected a more professional service from a company of your size and caliber. This was such a disappointing experience.

[The Adjustment Part]

We request from you to kindly look into this matter and do the proper investigations to determine the root cause of this incident. We also request from you for come up with proper solutions and arrange for compensation as a result of the incomplete and unsatisfactory service.

Looking forward to your reply.

Sincerely,