Apology for Error in Shipment Sample Letters

We would like to express our deepest regret for the error in the shipment pertaining to your order number [order number]. We apologize for any inconvenience caused by this unintentional and rare mistake. We take full responsibility for the error. This error has been noted and necessary measures have been taken so that such incidents will not occur in the future.

[Write here a few sentences about the solution to the problem: replace the item, issue a refund etc…]

We value your business and we would like to retain you as a customer. Please accept our apologies. Thank you for your understanding in this unfortunate matter.