Product Complaint Letter

On [put a date here, for example January 13, 2013], I purchased the following item from your [store or company]: [item name and description]. [Write down two or three sentences describing the problems with the item].

I would like to express my disappointment from the condition of the product. This is not what I expected at all. I hope you agree with me that this is not acceptable under any circumstances.

I request from you to provide an immediate replacement or arrange for a full refund. I trust that you will take the necessary precautions to prevent such incidents in the future.

I am writing to inform you about a problem in one of your products that I [purchased / rented / repaired] at [store name / branch name] on [date].

[Product name] did not perform as expected [or had some major defect]. [Describe the exact problem with as many details as possible].

I have always found your products to be good and it surprises me that such unfortunate incident has happened.

I kindly ask you to resolve this problem at the earliest by [specify your preferred course of resolution / action: refund, exchange, etc…]. I really do hope you handle my case in a top-urgent fashion and provide an adequate solution fast.

Attached to this [letter / email] are copies of the related [documents / invoices / receipts].

Thank you.

I [purchased / rented / repaired] a [product type and name] on [date] in your [store / branch name]. I am dissatisfied with your product and wish to file an official complain regarding this matter.

[Describe in detail the problem with the product]

I ask for immediate actions to resolve this problem. [State your demands here: refund, exchange, etc…]. My expectations are high and I am seriously considering not to do business with [you, your shop]. Listed below are the details of the transaction for your own reference. I also enclosed with this [letter / email] copies of related records.

Awaiting your response and your resolution to my problem.

[Your name and your contact details]
Product Name: ______________
Serial Number: ______________
Purchase Date: ______________
Location ________________

This letter is to notify you of our dissatisfaction with your [products / services]. We would have expected better experience from a company of your caliber, unfortunately that was not the case.

[Describe your complain in detail. Provide dates, names and other information that can help in sorting out the matter].

As a result of this inadequate service [describe the consequences: we lost business / we lost revenue / etc…]. The resulting inconvenience is intolerable.

We request that you make all necessary amendments to sort out this problem. [Propose here resolutions that you consider satisfactory: refund, exchange, reimbursement, etc…].

Listed below are the details of the transaction for your reference. Also enclosed with this [letter / email] are copies of records pertaining to it.

We hope that you plan to take necessary precautions to prevent such incidents in the future. We look forward to your reply and actions.

Regards

Transaction Details:

Product/Service Name:___________

Serial Number: ____________

Date:_______________